How to use it & How to connect it to the surface?

Step 1: Insert the battery (Please pay attention to the polarity of the battery)

Step 2: Press any button to start it and then start to use. (No need to connect Bluetooth)

Notice: Please PRESS AND HOLD the eraser button if you want to erase.

My pen seems not working after Windows 10 Pro (version 1909) update, how to fix this?

- Press Windows+X” > Device Manager Human Interface Devices Intel(R) precise touch device Click and DeleteUninstallRestart the Computer

Why it cannot connect to my computer?

 1. Please confirm if your computer model is shown in the picture

compatibile models

2. Please confirm whether the battery is installed correctly.

3. If the problem is still not solved, please contact us


  1. If you can’t find the icon and floating toolbar, please confirm whether the “Draw over other apps” permission turn on.
  2. You can check the permission: “Settings\Apps\SOE Game Center\Draw over other apps”.

Why the pen cannot erase?

Please PRESS AND HOLD the eraser button when erasing.

erase button



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