Troubleshooting for Surface Pen
How to use it & How to connect it to the surface? |
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Step 1: Insert the battery (Please pay attention to the polarity of the battery) Step 2: Press any button to start it and then start to use. (No need to connect Bluetooth) Notice: Please PRESS AND HOLD the eraser button if you want to erase. |
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My pen seems not working after Windows 10 Pro (version 1909) update, how to fix this? |
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- Press “Windows+X” > Device Manager >Human Interface Devices >Intel(R) precise touch device >Click and Delete>Uninstall>Restart the Computer |
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Why it cannot connect to my computer? |
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1. Please confirm if your computer model is shown in the picture 3. If the problem is still not solved, please contact us |
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Tips:
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Why the pen cannot erase? |
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Please PRESS AND HOLD the eraser button when erasing.
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